Asked Questions


Do You Have Questions
About Our Clinic?

Here are answers some of the most commonly asked questions our new patients have before visiting our clinic.

 1. What Is A Naturopathic Doctor?

Naturopathic doctors are educated and trained in accredited naturopathic medical colleges. They diagnose, prevent, and treat acute and chronic illness to restore and establish optimal health by supporting the person’s inherent self-healing process. Rather than just suppressing symptoms, naturopathic doctors work to identify underlying causes of illness, and develop personalized treatment plans to address them. Their Therapeutic Order, identifies the natural order in which all therapies should be applied to provide the greatest benefit with the least potential for damage.


2. What Credentialing Is Required?


While many naturopathic doctors are trained in primary care, like conventional medical doctors (MDs), some choose to specialize or focus their practices. Specialty associations currently exist for Endocrinology, Environmental Medicine, Gastroenterology, Parenteral Therapies, Pediatrics, Primary Care Physicians, Psychiatry, and Oncology.

Naturopathic medical education curricula include certain areas of study not covered in conventional medical school. At the same time, aspiring naturopathic doctors receive training in the same biomedical and diagnostic sciences as MDs and osteopathic doctors (DOs). The result is a comprehensive, rigorous, and well-rounded scientific medical education that is both comparable and complementary to that of MDs and DOs. For more information on how naturopathic doctors are educated, trained, and licensed, click here.

3. Which Medications Do You NOT Prescribe?

This office does NOT prescribe nor carry any of the following drugs/medications

Opioids – Schedule II Narcotics

Hydromorphone (Dilaudid)
Methadone (Dolophine)
Meperidine (Demoral)
Oxycodone (Oxycontin, Percocet)
Fentanyl (Duragesic, Sublimaze)

Stimulants – Schedule II Controlled Substances

Amphetamines (Adderall, Dexadrine)
Methamphetamine (Desoxyn)
Methylphenidate (Ritalin)

Medical Marijuana – Schedule I Controlled Drug

Anabolic Steroids

Please note: our physicians are licensed to prescribe any other medications in the state of Arizona, and will do so if any only when deemed appropriate and medically necessary.


4. Do You Offer MRIs, CT Scans, or X-Rays?


Not in house, however, we provide off-site referrals (directly across the street) for all our imaging patients.

5. Which Conditions Do You Treat?


We are a traditional urgent care and we can treat the same conditions as other clinics.
Just like every urgent care, we can treat fever, cold, flu, sinuses, stitches, sports injuries, ear infections,

What makes us different? We can prescribe antibiotics and steroids, but also offer alternative options for better health and longevity.

6. Do You Accept Insurances?


We are considered “out of network” providers by all major health insurance carriers.

As a courtesy, we provide a superbill which you can help you submit a claim to your insurance company. Depending on your out-of-network benefit structure and deductible status, you may expect some reimbursement for these out-of-pocket expenses. At the very least, these fees will be applied to your out of network deductible.


While we do our best to navigate insurance coverage and maximize the use of your insurance benefits, unfortunately individual policies and network providers are constantly changing.

Ultimately, it is the responsibility of the patient and the insurance policy holder to verify their network coverage, understand their benefit structure and deductible status.


7. How Do I Pay For My Lab Tests?


Laboratory testing and diagnostic imaging are often considered ‘in network’ and most of our patients do receive insurance coverage for these tests. If you are uninsured or are nowhere near meeting your deductible, then you may consider paying cash for such testing. An estimate of those charges will be shared with you prior to performing the tests.


8. Can I Call In or Use Skype For My Appointment?


Absolutely. Patients come to Holistic Urgent Care and Holistic Primary Care from all over the state, the country, and the world.
Phone consults and telemedicine appointments will be scheduled and billed in exact accordance with that of an in-patient office visit. Please refer to our fee schedule for an outline of what to expect.


Contact our office to schedule an initial phone consultation before making travel arrangements. This will allow us to determine the plan of care that may be best for you, as well as remotely order any diagnostic testing that may be indicated prior to your office visit.

Have Other Questions?


We are here to help you. Reach out to our friendly and supportive team and we will answer any extra questions you may have.



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